0Ordering & Payment
How do I pay?
bKash, Nagad, Rocket, upay, taptap send or bank transfer. Write the Transaction ID after paying and we confirm it, usually within a few hours.
Will the price go up when I renew?
No. Our renewal price is the same as the price you buy at — every year.
How fast is my service activated?
Right after we confirm your payment. Most domains and hosting are ready the same day.
Can I get a discount on the domain?
Yes — buy yearly hosting with the domain and the domain gets 50% off for the first year.
Domains
How long does a domain transfer take?
Usually 5–7 days after you approve the transfer email. Your website keeps working during the transfer.
What happens if my domain expires?
Your website and email stop. Renew from My Bills as soon as possible — after the grace period it may be lost.
Can I register a domain for more than one year?
Yes — choose 1, 2, 3, 5 or 10 years in the cart.
Hosting
Is website migration free?
Yes, always. Open a ticket with your old login details and our team moves your files, databases and email for free.
Do I pay for troubleshooting or bug fixing?
No. For our customers, migration, troubleshooting and bug fixing are free for life.
Is SSL included?
Yes, a free SSL certificate comes with every hosting plan and renews itself.
Do you take backups?
Yes — 2 full, uncompressed backups every week. One is kept on the server (in-server backup) and one on a separate remote backup server. Backup space is extra: with a 10 GB plan you get the full 10 GB for your site, plus 20 GB (10 GB + 10 GB) of backups we keep for you.
Can I get very large cPanel space?
Yes — our corporate cPanel plans go up to several terabytes. Ask us for the right plan.
Support
How do I get support?
Log in and open a support ticket — you get a ticket number to follow. For urgent issues call our direct phone support or message our support WhatsApp.
What is the Call PIN?
A 6-digit number on your My Account dashboard. Tell it when you call, and write it when you email support@webdatahosts.com, WhatsApp us or use the website form. Inside My Account you do not need it.
When is support available?
24/7, every day including holidays.
Can I visit your office?
Yes, by appointment only. Please call or message us first.